Cancellation & Refund

Last Updated: 09/06/2026

At Buydental, customer satisfaction is important to us. This Cancellation & Refund Policy outlines the terms and conditions governing order cancellations, returns, replacements, and refunds for purchases made through our website https://buydental.in/. By placing an order with us, you acknowledge and agree to the terms set forth in this Policy.

1. Order Cancellation

1.1 Cancellation Prior to Shipment

Customers may request cancellation of an order before it has been processed and dispatched from our fulfillment facility. Upon successful cancellation, the full amount paid for the order will be refunded to the original method of payment.

1.2 Cancellation After Shipment

Once an order has been dispatched, it cannot be canceled. Customers may, however, be eligible for a return, replacement, or refund in accordance with the provisions of this Policy.

1.3 Cancellation by the Company

We reserve the right to cancel any order at our sole discretion under circumstances including, but not limited to:

• Product unavailability or inventory discrepancies;
• Errors in product information, pricing, or descriptions;
• Suspected fraudulent, unauthorized, or unlawful transactions;
• Failure to verify customer or payment information;
• Circumstances beyond our reasonable control.

In such cases, customers will be notified promptly and any payments received will be refunded in full.

2. Return Eligibility

To qualify for a return, the following conditions must be satisfied:

• The return request must be submitted within 7 days from the date of delivery;
• The product must be unused and in its original condition;
• All original packaging, labels, tags, manuals, accessories, warranty cards, and complimentary items must be included;
• Proof of purchase, such as an order confirmation or invoice, must be provided.

We reserve the right to reject any return that does not comply with these requirements.

3. Non-Returnable and Non-Refundable Items

Unless required by applicable law, the following items are not eligible for return, replacement, or refund:

• Customized, personalized, or made-to-order products;
• Perishable goods and consumable products;
• Gift cards, vouchers, and promotional credits;
• Downloadable software, digital products, or electronic services;
• Personal care, hygiene, beauty, or healthcare products that have been opened or used;
• Products marked as "Final Sale," "Clearance," or "Non-Returnable";
• Any item returned without original packaging or proof of purchase.

4. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or different from what was ordered, you must notify us within 7 days of delivery.

To facilitate the review process, customers may be required to provide:

• Photographs or videos clearly showing the issue;
• Order details and proof of purchase;
• Any additional information reasonably requested by our support team.

Upon verification, we may, at our discretion:

• Replace the product;
• Provide store credit;
• Repair the product, where applicable; or
• Issue a full or partial refund.

5. Refund Process

5.1 Approval of Refunds

All refund requests are subject to inspection, verification, and approval by our team. Approval of a return does not automatically guarantee a refund.

5.2 Refund Method

Approved refunds will be processed using the original payment method used for the purchase unless otherwise agreed in writing.

5.3 Refund Timeline

Refunds are generally processed within 5–10 business days after approval. Actual crediting timelines may vary depending on the customer's bank, card issuer, payment gateway, or financial institution.

6. Shipping and Handling Charges

Unless the return is due to our error or a defective product:

• Original shipping and delivery charges are non-refundable;
• Return shipping costs shall be borne by the customer;
• Any customs duties, taxes, or import charges paid by the customer are non-refundable.

Where a refund is approved for a defective, damaged, or incorrectly supplied product, we may reimburse reasonable return shipping costs upon submission of valid proof.

7. Failed Deliveries and Refused Shipments

Where an order is returned to us due to:

• An incorrect or incomplete delivery address provided by the customer;
• Failure to accept or receive delivery;
• Repeated unsuccessful delivery attempts;
• Refusal of delivery without valid cause;

we reserve the right to deduct applicable shipping, handling, storage, and processing charges from any refund amount.

8. Promotional Offers and Discounts

For orders placed using promotional discounts, coupon codes, loyalty rewards, or special offers:

• Refunds will be calculated based on the actual amount paid by the customer;
• Any promotional benefits associated with the order may be forfeited upon cancellation or return;
• Refunds will not include the value of redeemed promotional credits unless otherwise required by law.

9. Chargebacks and Payment Disputes

Customers are encouraged to contact our customer support team before initiating a chargeback or payment dispute with their bank or payment provider.

We reserve the right to suspend further order processing or account privileges while a payment dispute remains unresolved.

10. Limitation of Liability

To the maximum extent permitted by applicable law, our liability under this Policy shall be limited to the amount paid by the customer for the relevant product. We shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from the purchase, use, or inability to use our products or services.

11. Amendments to this Policy

We reserve the right to modify, update, or revise this Cancellation & Refund Policy at any time without prior notice. Any changes will become effective immediately upon publication on our website. Customers are encouraged to review this Policy periodically.

12. Contact Information

For any questions regarding cancellations, returns, replacements, or refunds, please contact:

Telephone: 9029002032