Refund policy

Last Updated: 09/06/2026

At BuyDental, customer satisfaction is important to us. This Cancellation & Refund Policy outlines the terms and conditions governing order cancellations, returns, replacements, and refunds for purchases made through our website https://buydental.in/.

1. Order Cancellation

1.1 Cancellation Prior to Shipment
Customers may request cancellation of an order before it has been processed and dispatched from our fulfillment facility. Upon successful cancellation, the full amount paid for the order will be refunded to the original method of payment.

1.2 Cancellation After Shipment
Once an order has been dispatched, it cannot be canceled. Customers may, however, be eligible for a return, replacement, or refund in accordance with this Policy.

1.3 Cancellation by the Company
We reserve the right to cancel any order at our sole discretion for reasons including:
- Product unavailability or inventory discrepancies
- Errors in product information, pricing, or descriptions
- Suspected fraudulent transactions
- Failure to verify customer or payment information

2. Return Eligibility

To qualify for a return, the following conditions must be satisfied:
- The return request must be submitted within 7 days from the date of delivery
- The product must be unused and in its original condition
- All original packaging, labels, tags, manuals, accessories, and warranty cards must be included
- Proof of purchase (order confirmation or invoice) must be provided

3. Non-Returnable Items

Unless required by applicable law, the following items are not eligible for return, replacement, or refund:
- Customized, personalized, or made-to-order products
- Perishable goods and consumable products
- Personal care, hygiene, or healthcare products that have been opened or used
- Products marked as "Final Sale," "Clearance," or "Non-Returnable"
- Any item returned without original packaging or proof of purchase

4. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or different from what was ordered, notify us within 7 days of delivery.

You may be required to provide:
- Photographs or videos clearly showing the issue
- Order details and proof of purchase

Upon verification, we may:
- Replace the product
- Provide store credit
- Issue a full or partial refund

5. Refund Process

5.1 Approval
All refund requests are subject to inspection, verification, and approval by our team.

5.2 Refund Method
Approved refunds will be processed using the original payment method.

5.3 Refund Timeline
Refunds are generally processed within 5–10 business days after approval. Actual crediting timelines may vary depending on your bank or payment gateway.

6. Shipping and Handling Charges

Unless the return is due to our error or a defective product:
- Original shipping and delivery charges are non-refundable
- Return shipping costs shall be borne by the customer

Where a refund is approved for a defective, damaged, or incorrectly supplied product, we may reimburse reasonable return shipping costs.

7. Failed Deliveries and Refused Shipments

Where an order is returned to us due to an incorrect delivery address, failure to accept delivery, or refusal without valid cause, we reserve the right to deduct applicable shipping, handling, and processing charges from any refund.

8. Promotional Offers and Discounts

For orders placed using promotional discounts or coupon codes:
- Refunds will be calculated based on the actual amount paid
- Promotional benefits may be forfeited upon cancellation or return

9. Contact Information

For any questions regarding cancellations, returns, or refunds:

Phone: +91 9029002032
Email: support@buydental.in
Website: https://buydental.in