Privacy Policy

Last Updated: 09/06/2026

1. Introduction

Welcome to Buydental. We recognize the importance of protecting the privacy, confidentiality, and security of personal information entrusted to us by our customers, website visitors, business partners, and users of our services.

This Privacy Policy describes how we collect, use, process, store, disclose, transfer, and protect personal information obtained through our website, mobile applications, social media platforms, customer support channels, and any related products or services (collectively, the "Services").

By accessing or using our Services, creating an account, placing an order, or otherwise interacting with us, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

2. Scope of this Privacy Policy

This Privacy Policy applies to all personal information collected by or on behalf of Buydental in connection with the operation of its business and Services.

This Policy does not apply to:

  • Third-party websites, applications, or services not owned or controlled by us;
  • Information collected by third parties through independent channels;
  • Information that has been anonymized or aggregated such that it cannot reasonably identify an individual.

3. Definitions

For purposes of this Privacy Policy:

"Personal Information" means any information that identifies, relates to, describes, or can reasonably be linked to an identified or identifiable individual.

"Processing" means any operation performed on Personal Information, including collection, recording, storage, use, disclosure, transfer, deletion, or destruction.

"User", "Customer", "You", and "Your" refer to any individual who accesses or uses our Services.

4. Information We Collect

We collect information directly from users, automatically through technology, and from authorized third-party sources.

4.1 Information You Provide Directly

We may collect:

Account Information

  • Full name;
  • Username and password;
  • Email address;
  • Mobile telephone number;
  • Date of birth (where applicable);
  • Account preferences and settings.

Transaction Information

  • Billing address;
  • Shipping address;
  • Order details;
  • Purchase history;
  • Product preferences;
  • Returns, refunds, and exchange records.

Customer Support Information

  • Communications with our customer service team;
  • Complaint records;
  • Feedback, reviews, and survey responses.

Identity Verification Information

Where legally required or reasonably necessary, we may collect identity verification documents and related information.

4.2 Payment Information

Payments are processed through authorized third-party payment processors and banking partners. We generally do not store complete payment card information, banking credentials, CVV numbers, or similar sensitive payment data on our systems. Such information is handled in accordance with applicable payment industry standards by our payment service providers.

4.3 Information Collected Automatically

When users access our Services, we may automatically collect:

  • Internet Protocol (IP) address;
  • Browser type and browser settings;
  • Device identifiers;
  • Operating system information;
  • Language preferences;
  • Geographic location data (where permitted);
  • Session information;
  • Clickstream and navigation data;
  • Access times and dates;
  • Referring and exit pages;
  • Website usage analytics.

4.4 Cookies and Similar Technologies

We use cookies, pixels, web beacons, SDKs, and similar technologies to:

  • Operate and secure our website;
  • Authenticate users;
  • Remember preferences and settings;
  • Analyze traffic and user behavior;
  • Measure marketing effectiveness;
  • Personalize content and recommendations;
  • Improve overall user experience.

Users may manage cookie preferences through browser controls; however, disabling certain cookies may impact website functionality.

5. Purposes of Processing Personal Information

We process Personal Information for legitimate business purposes, including:

Contractual and Operational Purposes

  • Creating and managing user accounts;
  • Processing purchases and payments;
  • Fulfilling and delivering orders;
  • Managing returns, exchanges, and refunds;
  • Providing customer support and assistance.

Business Improvement Purposes

  • Conducting analytics and market research;
  • Improving website functionality and performance;
  • Developing new products, services, and features;
  • Monitoring service quality and customer satisfaction.

Security and Fraud Prevention

  • Detecting unauthorized access;
  • Preventing fraud and abuse;
  • Conducting risk assessments;
  • Maintaining platform integrity and security.

Marketing and Communications

  • Sending promotional materials;
  • Informing users of new products and offers;
  • Conducting loyalty and rewards programs;
  • Delivering personalized recommendations where permitted by law.

Legal and Regulatory Compliance

  • Complying with legal obligations;
  • Responding to lawful requests from authorities;
  • Protecting legal rights and interests;
  • Maintaining business records and audit trails.

6. Legal Basis for Processing

Where applicable under relevant data protection laws, we process Personal Information on one or more of the following grounds:

  • Performance of a contract;
  • Compliance with legal obligations;
  • Legitimate business interests;
  • User consent;
  • Protection of vital interests;
  • Establishment, exercise, or defense of legal claims.

7. Disclosure of Personal Information

We do not sell Personal Information to third parties.

However, Personal Information may be disclosed in the following circumstances:

Service Providers and Vendors

We may share information with carefully selected service providers that support our business operations, including:

  • Payment processors;
  • Logistics and shipping providers;
  • Cloud infrastructure providers;
  • Customer relationship management platforms;
  • Data analytics providers;
  • Marketing and communication vendors;
  • Fraud detection and cybersecurity providers.

All such parties are contractually obligated to maintain appropriate confidentiality and security measures.

Corporate Transactions

Personal Information may be transferred as part of:

  • Mergers;
  • Acquisitions;
  • Business reorganizations;
  • Asset sales;
  • Financing transactions;
  • Bankruptcy or insolvency proceedings.

Legal Compliance and Protection

We may disclose information where necessary to:

  • Comply with applicable laws or regulations;
  • Respond to court orders, subpoenas, or lawful requests;
  • Protect our rights, property, or safety;
  • Protect the rights and safety of users or third parties;
  • Investigate suspected fraud or unlawful activity.

8. International Data Transfers

Personal Information may be stored, processed, or transferred to jurisdictions outside the country in which the user resides.

Where such transfers occur, we implement reasonable contractual, technical, and organizational safeguards designed to ensure an appropriate level of protection consistent with applicable data protection laws.

9. Data Retention

We retain Personal Information only for as long as reasonably necessary to:

  • Fulfill the purposes described in this Privacy Policy;
  • Comply with legal, regulatory, accounting, and tax obligations;
  • Resolve disputes;
  • Enforce contractual agreements;
  • Protect our legitimate business interests.

Upon expiration of applicable retention periods, information will be securely deleted, anonymized, or otherwise rendered inaccessible.

10. Information Security

We maintain a comprehensive information security program incorporating administrative, technical, and physical safeguards designed to protect Personal Information from:

  • Unauthorized access;
  • Accidental loss;
  • Alteration or destruction;
  • Unauthorized disclosure;
  • Misuse or unlawful processing.

Security measures may include:

  • Encryption technologies;
  • Secure server infrastructure;
  • Access controls and authentication mechanisms;
  • Monitoring and threat detection systems;
  • Employee confidentiality obligations;
  • Periodic security assessments.

Notwithstanding our efforts, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. User Rights

Subject to applicable law, users may have the right to:

  • Request access to Personal Information;
  • Request correction of inaccurate information;
  • Request deletion of Personal Information;
  • Request restriction of processing;
  • Object to certain processing activities;
  • Withdraw consent where processing is based on consent;
  • Request portability of Personal Information;
  • Submit complaints to relevant supervisory or regulatory authorities.

Requests may be submitted using the contact details provided below.

12. Marketing Communications

Where permitted by law, we may send users marketing communications regarding products, services, promotions, and business updates.

Users may opt out of marketing communications at any time by:

  • Following the unsubscribe instructions included in communications; or
  • Contacting us directly.

Opting out of marketing communications does not affect transactional or service-related communications.

13. Children's Privacy

Our Services are not intended for individuals under the age of 18 years, or the minimum age required by applicable law.

We do not knowingly collect Personal Information from minors without legally required authorization. If we become aware that such information has been collected inadvertently, we will take appropriate measures to delete it promptly.

14. Third-Party Websites

Our Services may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, policies, security measures, or content of third-party services. Users should review the privacy policies of any third-party websites they visit.

15. Changes to this Privacy Policy

We reserve the right to amend, revise, modify, or replace this Privacy Policy at any time.

Any updates will become effective upon publication on our website unless otherwise required by law. The "Last Updated" date at the beginning of this Policy will indicate the date of the latest revision.

Continued use of our Services following publication of updates constitutes acceptance of the revised Privacy Policy.

16. Contact Information

For questions, concerns, requests, or complaints relating to this Privacy Policy or our privacy practices, please contact:

Telephone: 9029002032

Acknowledgement

By accessing, using, registering for, or purchasing products through our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing, storage, use, and disclosure of your Personal Information as described herein, subject to applicable laws and regulations.